CUSTOMER SERVICE

IDENTIFYING COUNTERFEITS

On a daily basis we are reporting websites, social media pages and online marketplace accounts that are offering counterfeit Tommy Hilfiger products. We recognize it can be difficult to distinguish between genuine and counterfeit product, especially online. Therefore, always be cautious of buying any Tommy Hilfiger product from websites that offer substantial discounts and avoid any products claiming to be factory seconds or overruns.

Based on our experience we have identified several characteristics of websites that are offering counterfeit product or will fail to deliver the product you ordered:

A. The website will often have little to no contact information such as company names, physical or email addresses and telephone numbers.

B. The website will not protect your personal data and credit card information and will not feature HTTPS:// or show a small padlock symbol next to the website address (URL).

C. The website will sometimes mirror an official Tommy Hilfiger website even-though the domain name may not relate to the brand.

Please note that purchasing products from unauthorized retailers is always at your own risk. You will find genuine Tommy Hilfiger product at Tommy.com, Tommy Hilfiger stores or authorized Tommy Hilfiger retailers.

WHAT CAN I DO

If you find an (online) retailer that may be offering counterfeit Tommy Hilfiger products or if you have concerns about the legitimacy of a product that you have purchased, please contact us via our customer service channels and provide as many details as you can (images of the item you purchased, the name and location of the seller and/or the website address).This will help us to identify the problem and follow up accordingly.

We thank you for your vigilance and your assistance in protecting the Tommy Hilfiger brand.