If you would like to exchange/ return through courier collection, please get in touch with our Customer Care at 800 TOMMY. Exchanges through courier collection shall only be done, for exchange of size, if available. You may indicate clearly the replacement merchandise requested and our Customer Care Associate will confirm, if the said merchandise is available in available stock and whether the exchange can be made.
The refund against a return request made to tommy.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
After the merchandise is received by tommy.com and subject to verification of the purchase and condition of merchandise, we shall process a refund/exchange within 7 working days of receipt of the merchandise. In case of Cancellation, Refunds of payments charged to the Cardholders debit/ credit card will only be credited back to the Cardholder's debit/ credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholders debit/ redit card account as that is managed by the Cardholders issuing bank.
EXCHANGE/ REFUND TIMEFRAME
UP TO 8-10 WORKING DAYS**
Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged while delivery, then refuse to take delivery of the package, and call our Customer Care at (800-TOMMY) or e-mail us at email@example.com mentioning your order reference number. A replacement delivery, if the size is available, will made to at the earliest, at no extra cost.
If you return any merchandise which is delivered to you in damaged condition, we will refund the shipping charges for that merchandise, if we are not able to replace the merchandise.