If you would like to return through courier collection, you can do this via My Account or get in touch with our Customer Care at (+971) 800
The refund against a return request made to tommy.com customer support, and
collected by courier from the delivery address where the item was originally delivered, shall be
processed only upon receipt of the merchandise in unused condition, along with the original sales
After the merchandise is received by tommy.com and subject to verification of the
purchase and condition of merchandise, we shall process a refund within 7 working days of receipt of the
merchandise. In case of Cancellation, Refunds of payments charged to the Cardholders debit/ credit card
will only be credited back to the Cardholder's debit/ credit card account, which was used to pay for the
original order. Please note that we shall not be responsible for any delays in credit to the Cardholders
debit/ credit card account as that is managed by the Cardholders issuing bank.
UP TO 8-10 WORKING DAYS**
Before accepting delivery of any merchandise, please confirm/ ensure that the
packaging has not been damaged or tampered with. If you think that the merchandise is not in good
condition, or if the packaging is tampered with or damaged while delivery, then refuse to take delivery
of the package, and call our Customer Care at (800-TOMMY) or e-mail us at firstname.lastname@example.org
mentioning your order reference number. A replacement delivery, if the size is available, will made to
at the earliest, at no extra cost.
If you return any merchandise which is delivered to you in damaged condition, we
will refund the shipping charges for that merchandise, if we are not able to replace the merchandise.